Terms and Conditions

Dear Guest, We make every effort to provide you with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction to provide a safe and secure journey without any misunderstandings between the tour escorts, the company. The ‘Terms and Conditions’ given below are required to read, understand and accept all, before you have booked yourself/family/friend for any of our tour.

Jurisdiction

All disputes pertaining to the tour and travel, travel related services conducted by the Company and any claim arising there-under shall be subjected Madhya Pradesh Jurisdiction only.

Scope of Activity

We are basically travel and holiday organizers only. We do not control or operate any airline or any other mode of transport like shipping, railway, motor, buses, coaches, etc. or any hotel or restaurant, other facility or services mentioned in this brochure. We also do not own or control any Hotel, Restaurant, Transport or other facility or the services mentioned in this brochure. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. We only select but do not have any control in running them. Thus, we are not responsible for any injury, loss, personal harm, death or damage that may be caused to any person or property which may be caused by the act or default of the management or employees of any independent contractor and arising outside our normal selection and inspection process.

Hotels/Room

Since most of the time, you will be out for sightseeing, we have taken care to select hotels, which are comfortable for you. Most of the rooms have a private bath or shower and they shall be located in the centre of the city or away from the center of the city. Accommodation is generally provided on Twin sharing bases. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room. Single person will have to pay single occupancy charges. If single person seeks for a partner and the partner is available, twin sharing charges will be applicable. In case any of the partners gets cancelled the other person will have to pay single occupancy charges. Single person not willing to pay single occupancy charges will have to share a room with two or three co-passengers, subject to availability or else has to wait till the willing person books the tour. For all tours, accommodation in the hotels is made in standard rooms only (as per the tour itinerary). Guests will have to abide by the check-in and check-out time of the respective hotels. Early arrivals and late departures should be adjusted by the guests themselves as per the respective check-in and check-out timings for which additional cost may be applicable. All baggage and personal effects shall be at all times and in all circumstances, the responsibility of passengers. MY HAPPY VACATION will not be responsible or liable for any loss of such baggage and personal effects during the tour. Laundry, telephone, mini bar, alcohol, beverages and food not on the menu, optional excursions, excess baggage fees, shopping, paid toilet, are all items of a personal nature. These additional items will be charged separately to the Guest before leaving the hotel, ship/cruise or restaurant by the concerned authority. Such charges for additional items are payable by passengers alone and the Company will not be liable for the same.

Indian Tours

We use air-conditioned/air-cool or Non-AC coaches, mini coaches, jeep or taxies depending on the type of the tour, itinerary and passenger strength.

Itinerary Changes and unavailability of Sights

For the comfort and convenience of the guests, we may sometimes change the direction, or slightly amend the itinerary, including the flight/train/coach routing. The said changes shall be intimated to you, prior to the start of the tour or on tour. In the event that a passenger/joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same. During local or national holidays certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available for which there shall be no complaints and/or claiming of refunds. All itineraries are well planned. Airline companies may change their flight schedule depending on varying economic conditions and demand. Such changes in the airline schedules may indirectly impact our tour itineraries, accordingly the company reserves right to change its schedule due to circumstances beyond its control. Such changes shall also cause variation by way of alterations / additions in the tour program.

Payments

We take 50% amount at the time of booking. And final amount should be paid before 7days of the trip. If guests fails to pay the final payment as per the instructions, we reserve the right to cancel the reservation. In the case of billing errors, we reserve the right to re-invoice with correct pricing. In case of dishonoured cheques, passengers will have to pay INR.500/- for every such dishonour. A cheque dishonoured is an offence under the Negotiable Instruments Act and the Company reserves its right to take necessary legal action as may be advised. The bookings will be processed only after the registration amount is paid in full.

Tour Price

The price quoted in our proposal has been calculated as per the rates prevailing at the time of printing of such proposal. My Happy Vacation reserves the right to amend/alter the price published in such proposal  in case of supplier rate fluctuations, currency fluctuations due to changes in the various cross rates of exchange, changes in various taxes, visa fees and/or fuel costs, before the date of departure. Any such increase in price must be paid for in full before tour departure by the guest. In such exceptional cases any increase in price during the tour must be paid in full by the guest during tour.

Deviations

If any guest wishes to deviate from the tour itinerary, the changes will be made subject to availability. For such deviation, the guest has to pay the additional supplementary cost in full before the tour departure, which may affect the guest’s tour price.

Health and Insurance

It is advisable & highly recommended to acquire adequate Travel Insurance cover for protection from any expenses such as medical, legal, hospitalization, accident etc. For most of the European countries, it is mandatory to obtain an Overseas Travel Insurance policy for the tour. Insurance claim is at the sole discretion of the Insurance company. Other than Europe and Dubai tours, the insurance charges will be paid over & above the tour cost. It shall be duty of the guest to inform the Company, as to whether the guest has any such medical condition that may affect his ability to enjoy and pursue fully the tour arrangements & wherein the interest of the group or any member thereof is prejudicially affected. The Company reserves its right to call for any written certification of his medical fitness before departure. In the event of a medical condition has not been disclosed, the Company will not be able to provide any assistance or money back and no further claims in this regard will be entertained. Guest should not hold MY HAPPY VACATION liable / responsible for any reason whatsoever it may be, for settlement of claims. Please note that claims, if any, will have to be directly forwarded to the respective insurance company by the guest and also documentation and follow-up regarding claims, settlement will have to be done by the guest themselves.

Discounts/Benefits

MY HAPPY VACATION Reserves the right to amend, alter, vary or withdraw any of the discounts/benefits without prior intimation. The discount/ benefit are valid for limited number of seats and limited period for limited dates only. The discounts/benefits given to the guests will be at the sole discretion of the company and may vary from guest to guest and for bookings done on different dates for the same tour. To avail of any discounts/benefits, guests must pay the full booking amount.

Cancellation

All bookings for airlines/hotel accommodation/ground transportation are pre-blocked well in advance. We are liable to pay penalties to all our suppliers/vendors if these services are not released within the mentioned time frame. If the guests desires to cancel the tour due to any reason, they shall make an application in writing to that effect, along with the original receipt issued by the Company. Such cancellation will attract the cancellation charges given below: The Company reserves the right to cancel any tour prior to its departure without assigning any reason. The tour price paid by the prospective guests shall be returned by the Company and no compensation and/or interest shall be paid in any case. Cancellation charges for any ticket / Air reservation are applicable as per the rules of airlines/railways. Air ticket cancellation charges for special fares if paid by the guest are NON-REFUNDABLE. Any refund payable will be returned to the guests after receipt of the refund from respective airlines/railways after deducting the processing charges. Please note: In case of services provided by State Government, private resort, independent contractor services where full deposit is required to be paid in advance to enable us to confirm the reservation, no refund will be given if services are amended, cancelled or not utilized. Cancellation fees will also apply as per their cancellation charges to any additional services including accommodations, independent contractor services and optional excursions reserved prior to, during and after the tour.

Other Conditions:

• The guest shall not be entitled to, or the Company shall not be liable to pay the guest(s) for any damages, additional expenses, consequential losses suffered by him or to pay any amount as refund.
• If any guest has any complaint in respect of services provided by any of the independent contractors, the guest shall immediately notify the same to the independent contractor in writing, and a copy thereof shall be handed over to the tour manager, to enable the Company to take up the matter with the independent contractor. Any claim or complaint by the guest must be notified to the Company in writing within 7 days after the tour completion date. No claim notified to the Company beyond this period will be entertained and the Company shall incur no liability in respect thereof. It is hereby declared that the amenities provided under the contract shall be available to the Company’s managers including tour escorts, employees, servants and agents but not to the independent contractors selected by Company. The Company reserves the unconditional right to refuse a booking/terminate a guest on tour in event of unreasonable behaviour at any time. My Happy Vacation will not be responsible if any celebrity does not turn up on the tour due to the reasons beyond the control of the company.
• The Company will make reasonable attempt to accommodate the special needs of disabled travellers / senior citizen’s if informed at the time of booking, but the Company is not responsible in the event of it being unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers.
• It shall be solely the responsibility of the guest to hold valid travel documents and statutory clearances, such as passports, visas, confirmed air/rail tickets, insurance and medical insurance certificates, any other document used to confirm an arrangement with service provider and other statutory certificates, to enable him/her to travel on tour All travel documents are non-transferable. All airline tickets must be issued in the name of the passport/photo identity holder, some carrier will deny carriage if the name varies and the booking may be cancelled. Your passport must be valid for at least six months subsequent to the scheduled departure date of the tour with sufficient number of blank pages for visa purpose. It is the guest(s) responsibility to collect in time, the necessary travel documents or other documents from the booking office. Prior to travel it is the responsibility of the Guests to check the schedule departure time of the airline or rail. The coach drivers, mostly on international routes, are bound by specific Rules. Any sightseeing missed due to delay by any passenger is non-refundable. The Company solely reserves the right to publish the guests’ photograph or group photograph taken during the tour.
• We treat all information furnished by you as confidential and will share only the necessary information with airline, hotels & service providers who will provide services to you during your tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by law or by an order by court or the rules, regulations & enquiry by any govt./statutory agency having regulatory authority over the Company.